SHIPPING, LOCAL PICKUP & DELIVERY POLICIES

ELYSIAN HAIR COLLECTION

SHIPPING

Your order will be processed and shipped out or made available for local pickup in 3-7 business days. It will then arrive to you 2-3 business days from the date it is shipped. For our HD lace wigs, please allow up to 7-12 business days for processing before your order is shipped out or available for local pickup.

During sales and holidays, please be aware that this processing time can be delayed but all delays will be communicated via email. ​

LOCAL PICKUPS

For local pickups for Connecticut Queens, you order will be processed and available for pickup within 3-7 business days. You will receive an email as soon as your order is ready for pickup with instructions for scheduling your pickup. All pickups are done in Bloomfield, CT (exact address and more info will be included in your pickup ready email). To check for on hand inventory for a faster pickup date please text our customer service line at (860)580-5143 with the items you are wishing to pickup for availability.

ALL orders are delivered without request of signature unless requested by the customer. If needed, please specify in the note to the seller box!

Please note, Elysian Hair Collection, LLC. is not responsible for lost packages once they are noted as delivered from the shipping carrier via the tracking number provided. All missing package claims must be filed via USPS.

 LOCAL DELIVERY

For local deliveries, your order will be processed with our standard processing times before they will be scheduled for delivery. Faster delivery times are available for all items listed on our Ready to Ship tab on our website.  For all deliveries, someone must be present to receive the package. We will allow a 5 minute grace period to receive your package when we arrive. All failed deliveries are non-refundable and must be picked up from Bloomfield, CT or shipped with our shipping carriers *customers will be responsible for shipping costs* 

A confirmation email will be sent  after placing your order with local delivery with further information. 

RETURNS

ELYSIAN HAIR COLLECTION At Elysian Hair Collection, we strive for a high level of quality assurance and customer satisfaction.  If you are not satisfied with your order, we allow for an exchange on sealed and non-tampered with products, packaged with seal intact, within 3 days of receiving your order.  All wigs are custom so are final sale.  

NO refunds will be issued. 

In the case of exchanging, you may contact us via email: info@elysianhaircollection.com including your full name and order # stating the reason for the exchange.   

You are responsible for purchasing the return label postage for all exchanges. We suggest when mailing to request a tracking number as we take NO responsibility for lost return products.

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HAUS OF ELYSIAN

SHIPPING 

HAUS OF ELYSIAN All orders are processed and shipped out within 1-3 business days. It will arrive to you 1-2 business days after the order has been shipped. You will receive tracking information as soon as your order is shipped. Please allow 24 hours for your tracking information to update. 

ALL orders are delivered without request of signature unless requested by the customer. If needed, please specify in the note to the seller box!

Please note, The Haus of Elysian, LLC. is not responsible for lost packages once they are noted as delivered from the shipping carrier via the tracking number provided. All missing package claims must be filed via USPS.

 *Due to COVID-19, sales and holidays, processing time may be delayed but delays will be communicated via email. ​

RETURNS

HAUS OF ELYSIAN Due to the COVID-19, all sales are final. Please make sure that you have selected the correct sizes and colors of items, upon finalizing order. We aim for customer satisfaction, please feel free to email us at info@hausofelysian.com if there are any questions/concerns regarding your order.